Services - Business Solutions
Omni channel contact center
ITDynamix offers you a contact center solution where you can have a proven, innovative, and leading-edge solution through our trusted partners Aheeva & 3CX to empower your Customer Experience.
Services - Business Solutions
Omni channel contact center
ITDynamix offers you a contact center solution where you can have a proven, innovative, and leading-edge solution through our trusted partners Aheeva & 3CX to empower your Customer Experience.
Omni channel contact center delivers a better Customer Experience and nurture the fidelity of your customers by offering them the possibility to contact you using their favorite means of communication whether it be by phone, email, chat, or social media.
Inbound
The ideal tool for quickly building self-serving IVRs and Routing Scripts to guide customers to the most qualified agent.
Outbound
Our Predictive dialer coupled with Answering Machine Detection boosts agents’ productivity while respecting regulations.
Omnichannel
Let customers use their favorite mean of communication whether by phone, SMS, Chat, Email, Facebook Messenger, Twitter, or WhatsApp.
Analytics
Display real-time metrics on rich Dashboards and a have a multitude of pre-built historical reports delivered right to your inbox.
Quality Management
100% of call recordings and transcripts with evaluation forms, as well as live monitoring of calls and agents’ screens for coaching.
Features
• High Customer Retention and Loyalty.
• Smoother Customer Journey.
• Instant Revenue Growth.
• Better Customer Insights
